Zafarson global services ltd. Is a multinational organization founded in 2005 offering its capabilites to the corporate sector. At zafarson we’re committed to excellence in delivering wide range of services. The concept we prepare for our clients is far uinique than many other organizations delivering its ultimate level of services along with other process designed and implemented to work perfectly fit for markets, delivering value by bringing operational excellence and deep industry functional knowledge to their critical business process absorbing the latest developments and laying a corporate resolution that fits their needs. Our corporate vision is to be recognized as a leader with master options with full deliverance instantly. Being a distinct premier provider we will achieve this mission by setting quality standards in service, reliability, quality and cost containment in the industry. As a business partner, our pillar foundation of strong emphasis on long term relationship with our clients allows us the time and capability to nurture our customers as well our corporate clients simultaneouly discovering ways to increase quality levels streamlining operations and focusing on principled core values, endurance with vigorous and continuous levels of monitoring a team work compatibility which will allow us to design result oriented solutions for our clients giving them the touch of their expectations where they can reach the level of success they always wanted. At present we strongly believe in the committed values and simultaneously give clients the expertise and potential experience by working side by side giivng them the utmost reliability.
Zafarson global services ltd. Has a vision to oversee the path to bring change in corporte atmosphere setting standards modifying a real change in busiess trends. Our unique strategy to forecast our vision which excels an overiview of thoughts and realistic ideas later changing to a mission to excel the expectation of our customers, producing quality with efficiency enforcing rating using strategic approach through research and development, technology, people, procurement, financial management and growth. With a determisined vision now we want to set our minds globally with an ambitious team who works hard to achieve goals. Our diversified strength will be accompalished by living according to a value that speaks of the economic, social, and environmental responsibilities of business and society. As a result, we have provided consultancy and analysis to the corporate sector foreseeking greater demand and therby adding value. We believe that our purpose is to serve our clients needs in the areas of our expertise seeking excellence through innovation. We endeavor to improve the world by our actions. We seek new knowledge and promote it’s application to resolve problems. We share knowledge and promote education. We are honest in our dealings and promote ethical standards of conduct. Zafarson is a leader when it comes to crative ideas that set standards and good presence.
To satisfy our customers and clients according to their needs. We never loose sight of what is imp0rtant to our customers. Our ideas set us apart with innovative solutions to comply with a clear vision. We will continue to meet our customers demands and anticipante with their future needs.
Be a leading service provider with a diverse base. Consitently excel in operations. Remain examplary through commitment to business ethics, safety, health, and environment. Be a good corporate employer. Remain a good corporate citizen. Continue to look for other project investment opportunities to remain progressive, flexible and viable.
Zafarson understands the value of having the right people in its team. We understand that ideas begin with people who set standards, keeping their talent supreme, giving inspiration to others, share ideas, accept challenges and make a difference as a team member committing to values, sharing an integral part of our principles and promoting a culture of sustainability. Overall we’re people who work together with full freedom and share the same responsibility to deliver fully to our clients. At zafarson we’re devoted to our customers, clients and maintain our commitment to provide our customers and clients with unique ideas and service.
Because we are a professional team with extensive experience in the local and international market and we provide the most effective solution while keeping a virtually perfect quality. We will focus on your needs, and build a long term relationship. Our focus involves various and multiple processes that will fit according to the needs of our clients. We believe in succcess and get the job done.
WHAT MAKES US DIFFERENT
We take pride in what sets a part from competition and that’s what makes us different. Our unique corporate structure allows us with a competitive advantage so we can offer a comprhensive and recognition solutions to all companies regardless of size. As your company grows, we have the flexibility to alter your program to meet the challenges of growth and globalization. Your organization is unique in the diverse and developing corporate market place, and we realize your needs are different from those of other companies. No matter where your company stands, if you have patience to work with us we will guide you and take you to your destination, develop strategic solutions that encompass your organizations size, hierarchy, corporate culture, budge, and market niche.
OUR PERSONAL MANAGEMENT PHILOSOPHY FOR OUR CLIENTS
The strength of a business resides in the minds of its management which means manage accordingly. Clear thinking is the basis for effective management. Recruit and manage with clear thinking. Integrity is a requirement, operate with trust, honesty and candor. We engage, percieve, think and adapt, face challenges aggresively. We tell the ins and outs how customers and employees are satisfied under promise and over deliverance. We tell why systems are necessary but the right people are more important than the right systems and thereby not to tolerate mediocrity and never loose a good performer because of money. Good management involves continuous improvement on the right issues. Set clear priority & attacke the status quo. Price is always an issue. Know your costs. Good performance is the only basis for company politics. Hire, promote and give raises only to good performers. Bureaucracy is the enemy, centralize the paper byt decentralize the power of people.
TEN TOP REASONS WHY CLIENTS WORK WITH ZAFARSON
Clients hire us because they know we are there when they need us.
Clients hire us because we work differently.
Clients hirs us because they are so overwhelmed at the choices and options available to them with an open mind.
Clients hire us because they need implementation on their plan. Together we share our vision to achieve their goals.
Clients hire us because they may know their business needs to be marketed, but do not know where to begin.
Clients hire us because they find us easy to work with. We keep clients because we get results. It’s that simple.
Clients hire us because they trust us with our approach. We accept clietns based on understanding that cooperation is an ongoing process and there are rarely any quick fixes that are going to make things much better quickly.
Clients hire us because we are affordable compared to other sources of professional in house or outsource options to choose from. We practice what we preach.
Clients hire us and trust us because we are straight forward in our dealings.
Clients like us because of what we have done in the past for other clients.
HOW WE VALUE YOUR BUSINESS
At zafason we understand the importance of delivering a comfortable business experience in upholding the highest standards of integrity, honesty, professionalism, and security. Helping our clients conduct their business affairs in a safe private manner meeting their expectations. We build relations on understanding your needs, your goals, and walk with you throughout the process so no milestone is left uncovered and no effort is wasted without maximizing your resluts.
HOW WE IMPLEMENT A PLAN FOR YOUR BUSINESS
We execute summary – we understand and summarize your company philosophy – we value your mission – we deliver according to your basic planning assumptions – we work hard to define the value of your business – we understand the industry – we place your brands in markets and products – we refine the current status of your business – we work with you to form a strategy for your business – we implement an action plan – we value your commitment to your long range direction scope and objectives – we place benchmarks and milestones – we do debt analysis – we master a financial plan according to your needs to maximize your profits and goals
OUR CORE VALUES
Merit – integrity – team work – respect – safety – dedication – innovation – comitment – ethical behaviour – positive environment – customer support & service excellence – empowerment – profitability
OUR BUSINESS PRINCIPLES
Our clients interests always come first.
Our experience shows that if we serve our clients well, our own success will follow.
Our mind set is built with a determined vsion followed by rules and ethic pronciples that govern us. Our continued success depends upon unanswering adherence to this standard.
Our goal is a good profit on your investment.
We take great pride in the professional quality of our work. We have an uncompromising determination to achieve excellence in everything we undertake.
We stress creativity and imagination in everything we do. We constantly strive to find a better solution to clients problems.
We make an unusual effort to identify and recruit the very best person for every job.
We offer people the opportunity based on their merits to move ahead more rapidly.
We stress teawork in everything we do and at the same time admire individual thoughts and their work.
The dedication of our people to the firm and the intense effort they give their jobs are greater than one finds in most other organizations.
We consider our strenth an asset that we try hard to preserve.
We constantly strive to anticipate the rapidly changing needs of our clients and to develop new services to meet those needs.
Our business is highly competitive and we aggressively seek to expand our client relationships.
Integrity and honesty are at the heart of our business. We expect our people to maintain high ethical standards in everything they do.
Zafarson values supreme relationship with clients providing assessment, flexibility and cater solutions built exactly according to client’s requirements. We do not promote a one size fits all approach. Our clients range from small and medium size enterprises to some of the biggest and most prominent employers operating today. Zafarson gains the insight into clients demands to drive operational efficiency, gain time and resources to drive an ambition of prosperity. Zafarson approach is based on a sound understanding of your business needs. An audit and benchmark enables us to define the optimum approach tailored to our clients objectives and we value their business.
PROPOSITION FOR ITS CLIENTS
Our complete contact center and bpo services in collaboration with other contact center and consultatns along with a touch of many other relaible services are available for clients to choose from. We welcome to board you on with an opportunity by serving you with the best telemarketing and customer support representatives who possess the best when it comes to neutral accent and callcenter variables. In order for us to conduct a live session by voice or video we would like to welcome you by sending us your request at our email at: email@example.com and thereby laying out an ultimatum. As such if you’re loaded with an extra load of work, we can provide you with offshore agents or support you with back end inbound and outbound support. Looking at the time frame and the services we can render, i believe this will be the right time with an opportunity to move things forward where we can serve you better along with all the potentials that our unique agents can offer.
OUR UNIQUE FEATURED LIST OF SERVICES TO CHOOSE FROM
OUR INBOUND CALL CENTER SERVICE INCLUDES:
Customer relations management, campaign management, technical support/help desk, call overflow/after office hours support/order taking/inquiries, reservations/booking, catalogue order taking, telephone polls, message telemarketing, telemarketing, live help desk support, email, live chat, 800 toll free number
OUR OUTBOUND CALL CENTER SERVICE INCLUDES
Telemarketing, campaign management, telephone surveys, customer retention, loyalty programs, billing reminders, email support, cold calling, appointment setting, cold calling, quality assurance service, back office work, upsell/cross sell, fund raising and non profit, lead generation/lead qualification, qualification including live transfer, direct mail follow up, program testing
OUR BPO AND DATA SERVICE INCLUDES
Data processing, forms and claim processing, customer change request and inquiries, order administration and service provisioning
OUR TECH SUPPORT SERVICE INCLUDES
Technical support, website login/navigational assistance, complete help desk, hardware help desk, software helpdesk, software development, online computer help desk, it outsourcing, internet helpdesk, computer training, customer service, website design, development, online marketing, search engine optimization and keyword targeting, general product information helpdesk
OUR VALUED CLIENTS IN THE INDUSTRY INCLUDES
Mortgage, insurance, real estate, telecom, travel and hospitality, hotels, automotive, attorneys, banks, pharmaceuticals, health care, recruitemnt, human resource, credit bureaus, management companies, pest control, tansporation and limousine service, sale of products and after service.
OUR DIRECT SALES AND PRODUCTS INCLUDES
Encountering the essentials to begin with, zafarson knows how to deal with direct sales having experience on hand, dealing with big names in the market who understand loyalty and royalty doesn’t come easy if you don’t have a good laying hand. So you can pamper yourself and create the ultimate experience for you to ensure that proper tools have been utilized carrying optimal business success and that’s when zafarson plays its role.
OUR QUALITY ASSURANCE INCLUDES
Zafarson has a robust quality assurance processes to ensure that clients as well as customers can have confidence in performance as the accreditation body. We recognize that our effectiveness is underpinned by the accuracy of our assessment processess and the quality of our accreditation decisions. Our quality assurance begins with a rigorous recruitment selection and training process which allows the whole team to function properly upscaling its level in the implementation and operation of quality management systems.
OUR REPORTS AND DECISION INCLUDES
Accreditation decisions and weekly reports are reviewed to evaluate their conformance wih our quality standards. The quality assurance conducts regular reviews along with its management of best practice and professional guidelines, accreditation, performance, results schemes gathering through different sources. This information is used to improve the processes and documents including manuals as the results and processes guide to inform projects aimed at improving our processes.
OUR TRAINING PROCESS INCLUDES
Inhouse training involves live sessions, accent training, product knowledge, geoghraphy and demography with outstanding videos to encounter vital issues developing core values and the name of the company provided by our top of the line trainers. At zafarson we believe that initial and accessor training is at world’s best practice adding value to commitment.
OUR CERTIFICATIONS INCLUDES
Certifications play a vital role towards the growth of the company. Zafarson is proud of its long standing commitment to quality in the services we provide. Zafarson announced it has achieved its global iso 2000 and 9001 certifications from lloyd’s quality assurance as its standard and design along with cse global transformation services and thereby reliability from zafaron can be encountered with no questions in mind.
OUR DEPLOYMENT INCLUDES
Zafarson believes in development and understanding client needs as well as customers demand and hence proves itself by deploying its services in all its measures to encounter visual transparency and by all means we endure with our vision and a passion to succeed.
SO IF YOU’RE INTERESTED IN USING OUR SERVICES OR THINKING OF STARTING A PROFESSIONAL
VENTURE, SIMPLY EMAIL YOUR QUERIES AT: firstname.lastname@example.org