OUR UNIQUE FEATURED LIST OF SERVICES TO CHOOSE FROM
OUR INBOUND CALL CENTER SERVICE INCLUDES:
Customer relations management, campaign management, technical support/help desk, call overflow/after office hours support/order taking/inquiries, reservations/booking, catalogue order taking, telephone polls, message telemarketing, telemarketing, live help desk support, email, live chat, 800 toll free number
OUR OUTBOUND CALL CENTER SERVICE INCLUDES
Telemarketing, campaign management, telephone surveys, customer retention, loyalty programs, billing reminders, email support, cold calling, appointment setting, cold calling, quality assurance service, back office work, upsell/cross sell, fund raising and non profit, lead generation/lead qualification, qualification including live transfer, direct mail follow up, program testing
OUR BPO AND DATA SERVICE INCLUDES
Data processing, forms and claim processing, customer change request and inquiries, order administration and service provisioning
OUR TECH SUPPORT SERVICE INCLUDES
Technical support, website login/navigational assistance, complete help desk, hardware help desk, software helpdesk, software development, online computer help desk, it outsourcing, internet helpdesk, computer training, customer service, website design, development, online marketing, search engine optimization and keyword targeting, general product information helpdesk
OUR VALUED CLIENTS IN THE INDUSTRY INCLUDES
Mortgage, insurance, real estate, telecom, travel and hospitality, hotels, automotive, attorneys, banks, pharmaceuticals, health care, recruitemnt, human resource, credit bureaus, management companies, pest control, tansporation and limousine service, sale of products and after service.
OUR DIRECT SALES AND PRODUCTS INCLUDES
Encountering the essentials to begin with, zafarson knows how to deal with direct sales having experience on hand, dealing with big names in the market who understand loyalty and royalty doesn’t come easy if you don’t have a good laying hand. So you can pamper yourself and create the ultimate experience for you to ensure that proper tools have been utilized carrying optimal business success and that’s when zafarson plays its role.
OUR QUALITY ASSURANCE INCLUDES
Zafarson has a robust quality assurance processes to ensure that clients as well as customers can have confidence in performance as the accreditation body. We recognize that our effectiveness is underpinned by the accuracy of our assessment processess and the quality of our accreditation decisions. Our quality assurance begins with a rigorous recruitment selection and training process which allows the whole team to function properly upscaling its level in the implementation and operation of quality management systems.
OUR REPORTS AND DECISION INCLUDES
Accreditation decisions and weekly reports are reviewed to evaluate their conformance wih our quality standards. The quality assurance conducts regular reviews along with its management of best practice and professional guidelines, accreditation, performance, results schemes gathering through different sources. This information is used to improve the processes and documents including manuals as the results and processes guide to inform projects aimed at improving our processes.
OUR TRAINING PROCESS INCLUDES
Inhouse training involves live sessions, accent training, product knowledge, geoghraphy and demography with outstanding videos to encounter vital issues developing core values and the name of the company provided by our top of the line trainers. At zafarson we believe that initial and accessor training is at world’s best practice adding value to commitment.
OUR CERTIFICATIONS INCLUDES
Certifications play a vital role towards the growth of the company. Zafarson is proud of its long standing commitment to quality in the services we provide. Zafarson announced it has achieved its global iso 2000 and 9001 certifications from lloyd’s quality assurance as its standard and design along with cse global transformation services and thereby reliability from zafaron can be encountered with no questions in mind.
OUR DEPLOYMENT INCLUDES
Zafarson believes in development and understanding client needs as well as customers demand and hence proves itself by deploying its services in all its measures to encounter visual transparency and by all means we endure with our vision and a passion to succeed.